Last updated: 24 September 2026

These terms apply when you use the ErrandsCall website or ask ErrandsCall ("we", "us", "our") to handle a vehicle licensing, registration or related errand for you. By instructing us or paying for a service, you agree to these terms. Nothing in these terms limits your rights under the Consumer Protection Act, 68 of 2008.

1. Our Services

We act as your agent with licensing authorities, registering authorities and testing centres (for example licence disc renewals, change of ownership, vehicle registration and driver's licence bookings). Decisions on applications are made by those authorities, not by us, so we cannot guarantee that an application will be approved.

2. Your Responsibilities

Give us accurate and complete information, and tell us promptly if anything changes.
Provide valid, legible documents and sign any consent, proxy or authority forms the authorities require.
Make sure you are legally entitled to the service you request (for example that you own the vehicle or are authorised by the owner).

We are not responsible for delays or rejections caused by incorrect, incomplete or invalid information or documents.

3. Quotes, Fees and Payment

Our price is made up of our service fee plus any fees charged by the authorities (government fees). We will give you a quote before we start.
Payment is due before we submit your application, unless we agree otherwise in writing.
If an authority changes its fees, or charges extra fees we could not reasonably have known about, we will tell you before paying them on your behalf.

4. Outstanding Fines and Penalties

Authorities may refuse to process an application while traffic fines, arrears or late penalties are outstanding on your vehicle or licence. These amounts are your responsibility. We will tell you if we find any and, if you ask us to, settle them on your behalf at cost.

5. Turnaround Times

Turnaround times on our website are estimates based on normal processing times. They can be affected by the authorities, system downtime (such as eNaTIS), public holidays and other events outside our control. We will keep you updated if your request is delayed.

6. Documents, Collection and Delivery

We take reasonable care of documents you give us and return them with the completed service. Where we use a courier, we will share tracking details where available. Please check your documents when you receive them and tell us about any error within 7 days.

7. Cancellations and Refunds

You may cancel at any time before we submit your application to the authority, and we will refund what you paid, less any reasonable costs already incurred.
Once government fees have been paid to an authority, they cannot be refunded by us.
If we cannot complete a service because of our own error, we will either fix it at no extra cost or refund our service fee.

8. Limitation of Liability

To the extent the law allows, we are not liable for losses caused by the decisions or delays of authorities, by information or documents you provided, or by events outside our reasonable control. Otherwise, our liability for any claim is limited to the amount you paid us for the service concerned. This does not limit liability that cannot be excluded by law.

9. Privacy

We handle your personal information in line with our Privacy Policy and the Protection of Personal Information Act (POPIA).

10. Changes to These Terms

We may update these terms from time to time. The version on this page, with the date above, applies to services requested from that date.

11. Governing Law

These terms are governed by the laws of the Republic of South Africa.

12. Contact Us

For questions about these terms, contact us at info@errandscall.co.za or +27 78 944 4633.

Terms & Conditions