Last updated: 24 September 2026

ErrandsCall ("we", "us", "our") provides vehicle licensing and registration errand services. This policy explains what personal information we collect, why we collect it, and how it is used and protected, in line with South Africa's Protection of Personal Information Act (POPIA).

1. Information We Collect

When you use our website, contact form, or services, we may collect:

Your name, email address, and phone number
Details you provide in the contact form (subject, message, service of interest)
Identity and vehicle documents you submit to us when processing a licensing service
With your consent, information about how you use our website, collected through cookies (see section 4)

2. How We Use Your Information

To respond to your enquiries and provide requested services
To process vehicle licensing, registration, and related government applications on your behalf
To send you updates about the status of your request

3. Sharing of Information

We do not sell your personal information. We only share information with relevant government departments (e.g. Department of Transport / licensing authorities) where necessary to complete the service you have requested.

If you agree to analytics or marketing cookies, Google and Meta receive information about your visit to our website (see section 4). They process it under their own privacy policies.

4. Cookies

Cookies are small files stored on your device when you visit a website. When you first visit our site, we ask which cookies you allow. Analytics and marketing cookies are only used if you agree, and you can change your choice at any time using Cookie Settings (also in the footer of every page).

Type	Provider	Purpose	Kept for
Essential	ErrandsCall	Remembers your cookie choice (stored in your browser as `ec_cookie_consent`)	Until you clear it
Analytics	Google Analytics	Counts visits and shows which pages are used, so we can improve the site (`_ga`, `_ga_*`)	Up to 2 years
Marketing	Google Ads	Measures how well our Google ads work and shows relevant ads (`_gcl_au`)	Up to 90 days
Marketing	Meta (Facebook, Instagram)	Measures how well our Meta ads work and shows relevant ads (`_fbp`)	Up to 90 days

You can also block or delete cookies in your browser settings. Blocking essential cookies may mean we ask for your cookie choice again on each visit.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.

6. Your Rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us using the details below. You may also lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

7. Contact Us

For any privacy-related questions, contact us at info@errandscall.co.za or +27 78 944 4633.

Privacy Policy